Privacy Policy

SverigeStart ("we") provides a web and iOS application that helps newcomers understand important documents and Swedish bureaucracy. Contact: post@sverigestart.com.

SverigeStart does not use accounts. The app generates a random device identifier stored only on your device. It contains no personal information and is used solely to count free-tier usage and store Premium status. Your settings, scan history, plan and deadlines are stored locally on your device.

When you use document analysis, chat or reply-drafting features, the text of your document is transmitted over an encrypted connection to our server and passed to our third-party AI processing providers — DeepSeek (privacy policy) and Ollama (privacy policy) — to generate the analysis. These providers act as data processors, are contractually bound to protect your data to the same standard described here, and receive only the document text itself — never your name, email or any account identifier (we have none). Document contents are processed transiently to produce your result and are not stored permanently on our servers. The analysis result is saved only on your own device. Do not submit documents containing information you are not permitted to share; you may black out personal numbers before scanning.

For statistics, security and abuse prevention we log: IP address, browser/device type, screen size, app language, country (derived from IP), and which features are used (for example "a document was analysed" — never its content). Log data is retained for up to 12 months.

How Premium is purchased depends on where you buy it. On the website, purchases are processed by Lemon Squeezy as merchant of record — we never see or store your card details; see the Lemon Squeezy privacy policy. In the iOS app, purchases go entirely through Apple's App Store (In-App Purchase) — Apple, not us, processes the payment and holds your payment details; see Apple's privacy policy. We receive only confirmation that a subscription is active, never your card details, from either path.

If you contact us, we receive the e-mail address and message you provide, kept in our mailbox for as long as needed to help you.

Under the GDPR you may request access to or deletion of data associated with your device identifier or e-mail address — write to post@sverigestart.com. You can also erase all local data at any time by clearing the app/site data on your device. We do not sell personal data and do not use advertising trackers.

We may update this policy; the effective date above always reflects the current version.